FAQs | Annele London

FREE WORLDWIDE SHIPPING

FAQs


SHIPPING 
Annele offers FREE worldwide express shipping on all orders.
Once you’ve completed your purchase, Annele will send you an order confirmation email. You will also receive a shipment confirmation e-mail once the product is dispatched.
The Annele jewelry is handmade in London and the production time is approximately 3-5 days after your order. Delivery times are estimates only and start from the date of shipping rather than the date of the order.
UK - 1-2 working days
Europe - 1-2 working days
Rest of World - 1-2 working days
Please contact us hello@annele.co.uk if you have any questions or concerns about your order delivery.
RETURNS
If you are not totally satisfied with your order, Annele accepts returns of unworn products in their original condition and packaging included, within 14 days of the delivery date.
You must inform Annele of your intention to return the item to hello@annele.co.uk inside the 14 day window, or your return will not be accepted.
Once Annele have received your return, it will be processed as quickly as possible.
Annele reserves the right to refuse any returns which do not meet our return policy requirements. If your return does not meet the conditions listed, the package will be sent back to you.
PAYMENT METHODS 
Annele accepts the following forms of payment for online purchases:
 - Visa;
- MasterCard;
- American Express;
-Maestro;
- Paypal;
-Google Pay;
-Shop Pay
Please note that your billing address must match the address on your credit card statement. 
REPAIRING PRODUCT
Annele offers a repair service for all products purchased from annele.co.uk or any other authorised retailer.
Please contact hello@annele.co.uk in case of a broken item. 
PRIORITY WAITING LIST
Annele offers you the opportunity to pre-order items that have sold out. To get to the waiting list, please contact hello@annele.co.uk.
CONTACT US
Whether you have a question about your order or would like to ask anything else, we’re happy to help. You can get in touch with us through the contact form, email hello@annele.co.uk or telephone  +44 (0)203 9850 007. We will get back to you as soon as possible.
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